Terms of Use

These are the terms and conditions for PINECONE SOLUTIONS SARL. This service allows you to send and receive money from abroad in a safe and secure online environment. This service is offered to you on the condition that you accept all of the following terms and conditions.

For the purpose of these terms and conditions, the “Service” refers to the money transfer services that are offered on this site.

Registration Obligations

In order to use the service, customers will need to first create an account. In order to do this, customers will be required to enter some personal information, and additionally they must agree to:

  • Provide true, accurate and complete information about themselves.
  • Maintain and update their registration information whenever necessary in order to ensure that this information remains true and correct.

If we suspect that some of the information that you have provided is inaccurate or not true, then we have the right to suspend and terminate access to this service.

Limits on Use

You must agree to use this service strictly for personal and non-commercial use. This platform is not intended for money to be sent in exchange for goods and services. In addition, you may not download, copy or store any portion of this website when all the intellectual property of this website belongs to PINECONE SOLUTIONS SARL. In addition, you shall not:

  • Reverse engineer, decompile, disassemble, copy, distribute, modify, transmit, perform, reproduce, publish or create derivative works from any portion of this site.
  • Rent, lease or sell your access to this website.
  • Act in any way which violates our intellectual property rights.
  • Engage in any fraudulent, abusive or illegal activity including but not limited to the transfer of money for fraudulent purposes or the intention to obtain the password of another user for illegal purposes.
  • Use this website to violate the security of any computer network or attempt to crack any passwords or encryption codes.

Access restriction

We reserve the right to deny you access to this service if we suspect that you have violated or attempted to violate any of these terms and conditions.

Making Payments

When you make a payment with PINECONE SOLUTIONS SARL then you may only send payments to people that you know and trust. Never attempt to pay someone that you do not know. When you submit a request for a payment that you are giving us your consent that you are happy for us to make this payment on your behalf.

All payment requests will be received instantly, and we will then use the information that you have provided with your account with regards to your payments as well as informing you of any updates. We will use this contact information to let you know what the individual transfer fees for your payments are.

Cancellations & Refunds

Once a payment request has been submitted to PINECONE SOLUTIONS SARL then it can not be cancelled. If you need to cancel a payment, then this is something that you will have to arrange directly with the recipient, as our transfers are executed instantly.

Refunds will be processed in our sole discretion. If an error has occurred on our end and we have charged you the wrong amount or sent it to the wrong beneficiary, we will process a refund immediately and correct any errors. If the fault is on the senders side and they have entered the wrong beneficiary details, then we will attempt to help but cannot guarantee anything.

KYC Verification

At PINECONE SOLUTIONS SARL we take anti-money laundering and the prevention of financing terrorism very seriously. In order to protect our platform against financial crime then we employ certain preventative measures such as KYC (Know Your Customer) which helps us to check for client verification. This process may involve us verifying your personal address as well as any additional security checks which we deem necessary in order to check your identity. All this information will be handled in a secure way which is in accordance with relevant laws as well as with our privacy policy. For more information on this please see our privacy policy.


You agree to indemnify and hold PINECONE SOLUTIONS SARL harmless from any claim or demand, including any legal fees due to or arising from your use of this service or the violation of a any intellectual property.

Disclaimer of Warranties

You agree that your use of this service is at your sole risk. This service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness as well as any warranties which relate to the non-infringement of this service.

We shall not be responsible or liable for the authenticity, accuracy, completeness, errors, omission, interruption, failure or defect of any information that is contained on this website.

We make no warranty that this service shall meet your requirements. This service is for your general information and is not intended to address any specific requirements. This service does not render any form of advice and is not intended to be relied upon by you for making any investments or financial decisions.

Limitation of Liability

You agree that PINECONE SOLUTIONS SARL, its employees, directors and affiliates shall not be liable for any direct, indirect, incidental, special or consequential damages including but not limited to damages caused by viruses, loss of profits, business interruption or any other loss resulting from the use of this service.

You agree that PINECONE SOLUTIONS SARL shall not be liable for any damages which arise from interruption, suspension or termination of the service, including but not limited to direct indirect, incidental, special or consequential damages.


If you have violated any of these terms and conditions or if we have reasonable grounds to believe that you have violated any of these terms and conditions then we may terminate your account with immediate effect.

Changes to these terms and conditions

We reserve the right to change, without notice, the terms and conditions under which this service is offered. You are responsible for regularly reviewing the terms of use.