All customers must be of at least 18 years of age to use the services provided by PINECONE SOLUTIONS SARL. As part of our due diligence, we may carry out additional identification verification checks to ensure that all customers are who they say they are as well as being over the age of 18. We do not knowingly collect the information of anyone under the age of 18. If you suspect that you know someone under the age of 18 that has attempted to use our services, then please report them to us immediately.
We may process and collect the following information about you when you use this service:
You may provide us with information when you fill in a form on our website or when you contact us using the form on the website. This includes the information that you may provide when you set up an account with us, browse the website, request a quote for our services or enter into a contract for the supply of a money transfer.
In order to create an account on PINECONE SOLUTIONS SARL all customers must provide their name, address, phone number and email address. We may also ask you to provide additional identity documents so that we may verify your identity as part of our security procedures.
We also collect information about you when you visit and interact with our website. We may collect information about the device you are using, such as the type of device, operating system and platform as well as the type and version of the browser that you have used to visit the website.
When you use PINECONE SOLUTIONS SARL to send or receive money, then we may ask you to provide certain information in relation to that transaction. This information could include the amount, currency type of the transaction as well as the source of funds, exchange rate as well as the recipient name and bank details.
In order to protect ourselves and our customers against fraud then we verify the information that you have sent us with anti-fraud agencies.
We may also conduct background checks on some of our customers at random in order to enforce our security measures. During this process we may check your information with an identity verification partner. This forms part of our KYC (Know Your Customer) process which is an added security measure for customer identification which helps us to protect you and our platform from cyber fraud.
The main purpose for PINECONE SOLUTIONS SARL collecting your personal information is in order to provide you with a safe, smooth and efficient customer experience. When you submit your information to us then you agree that we may use this information for any of the following purposes:
We may use your information to:
As a money transfer business, we are obliged to carry out some background checks on individuals which will help us to monitor ongoing transactions and ensure the security of our platform. This is to prevent any fraud and money laundering, including helping us to protect your accounts from any money laundering or fraud.
We carry out these checks to ensure that we are not dealing with any entities or individuals which have any connections to illegal activity and in order to comply with anti-terrorise financing as well as anti-money laundering operations.
We may use your personal information to communicate with you when you request our products and services as well as to offer you support on how to manage your account. These activities include:
We may use your email address for the following purposes:
All customers have the option to opt-out of any marketing or other communication emails that they do not want to receive.
PINECONE SOLUTIONS SARL works with some third-party service providers, including banking partners, who provide important functions on our behalf in order to allow us to make our money transfer services easier, faster and safer.
This includes any business contractors that we have partnerships with in order to support our business such as fraud prevention agencies as well as administration and technology services. We need to disclose some user information to them from time to time so that they may provide these goods and services on our behalf. Whenever we use such providers then the business contract always dictates that these businesses only use your information in connection with the services that they offer on our behalf and never for their own benefit.
We may disclose some personal information as is necessary and where we are required by law to do so. We may disclose necessary information to law enforcement agencies where we are legally complied to do so.
As a money transfer platform, we are obliged to keep any account information for a period of five years after the account has been closed. In some cases, for example if we had to keep information to comply with a legal enquiry, then we would need to keep the information for longer. When we remove data from our systems we always make sure that this is securely deleted.
To ensure that all customer data is kept safe, all information is held in a secure server with firewall systems, data encryption and anti-virus protection. We regularly conduct security reviews on our systems to ensure that we comply with industry standards.
All customers will be asked to provide a password when they create an account with PINECONE SOLUTIONS SARL. Customers are responsible for keeping their password and all of their log in information safe. Customers are responsible for all of the activity which takes place on their account and we advise all customers to inform us as soon as possible if there has been a suspected data breach.
All customers have the following rights:
If you want to exercise any of your rights or if you have any questions then please get in touch with us and someone will come back to you as soon as possible.