Privacy Policy

As a money transferring service, we take data privacy very seriously at PINECONE SOLUTIONS SARL and we recognise the importance of protecting and respecting your personal data when you use our services. This privacy policy describes the way in which we collect, process and use personal information on all of our customers when they choose to send or receive money on our platform.

1. Overview

In order to provide you with money transfer services then we need to collect certain information about you. Any information that you provide us with is handled securely. Please make sure that you read this privacy policy carefully along with our terms and conditions.

By visiting this website and using the services provided and submitting your personal information to us then you consent to the use of your personal information in the ways which are outlined in this privacy policy.

All customers must be of at least 18 years of age to use the services provided by PINECONE SOLUTIONS SARL. As part of our due diligence, we may carry out additional identification verification checks to ensure that all customers are who they say they are as well as being over the age of 18. We do not knowingly collect the information of anyone under the age of 18. If you suspect that you know someone under the age of 18 that has attempted to use our services, then please report them to us immediately.

2. What information we collect

Information we collect form you

We may process and collect the following information about you when you use this service:

Information you provide us with

You may provide us with information when you fill in a form on our website or when you contact us using the form on the website. This includes the information that you may provide when you set up an account with us, browse the website, request a quote for our services or enter into a contract for the supply of a money transfer.

Initial information

In order to create an account on PINECONE SOLUTIONS SARL all customers must provide their name, address, phone number and email address. We may also ask you to provide additional identity documents so that we may verify your identity as part of our security procedures.

Information we collect when you use the website

We also collect information about you when you visit and interact with our website. We may collect information about the device you are using, such as the type of device, operating system and platform as well as the type and version of the browser that you have used to visit the website.

Transaction information

When you use PINECONE SOLUTIONS SARL to send or receive money, then we may ask you to provide certain information in relation to that transaction. This information could include the amount, currency type of the transaction as well as the source of funds, exchange rate as well as the recipient name and bank details.

Fraud prevention checks

In order to protect ourselves and our customers against fraud then we verify the information that you have sent us with anti-fraud agencies.

Background checks and KYC

We may also conduct background checks on some of our customers at random in order to enforce our security measures. During this process we may check your information with an identity verification partner. This forms part of our KYC (Know Your Customer) process which is an added security measure for customer identification which helps us to protect you and our platform from cyber fraud.

3. How we use your personal information

The main purpose for PINECONE SOLUTIONS SARL collecting your personal information is in order to provide you with a safe, smooth and efficient customer experience. When you submit your information to us then you agree that we may use this information for any of the following purposes:

Fulfilling your requests

We may use your information to:

  • Provide you with the information, products and services that you have requested from us.
  • Complete any transactions you are undertaking with us.

Compliance and risk management

As a money transfer business, we are obliged to carry out some background checks on individuals which will help us to monitor ongoing transactions and ensure the security of our platform. This is to prevent any fraud and money laundering, including helping us to protect your accounts from any money laundering or fraud.

We carry out these checks to ensure that we are not dealing with any entities or individuals which have any connections to illegal activity and in order to comply with anti-terrorise financing as well as anti-money laundering operations.


We may use your personal information to communicate with you when you request our products and services as well as to offer you support on how to manage your account. These activities include:

  • Responding to any requests made to customer service.
  • Confirming information regarding a consumer’s identity.
  • Informing our users if we suspect that any of their accounts have been used for an illegitimate purpose.
  • Resolving any complaints.
  • Investigating any suspicious transactions.

We may use your email address for the following purposes:

  • To confirm your account details and password when you create an account.
  • Send you notice and updates about the transfers that you have made with us.
  • Send you important information about any important changes to our products and services.
  • Sending notices or any other disclosures as are required by law.

All customers have the option to opt-out of any marketing or other communication emails that they do not want to receive.

4. Cookies

PINECONE SOLUTIONS SARL uses cookies on its website in order to distinguish you from other users on the website. This helps us to provide you with a smooth service when you visit the website as well as allowing us to fix any bugs or issues that the website may be experiencing. You may adjust the settings on the website so that cookies are not accepted, but this may affect hpw well some of the services on our website work.

5. Sharing information with third parties

To provide you with services

PINECONE SOLUTIONS SARL works with some third-party service providers, including banking partners, who provide important functions on our behalf in order to allow us to make our money transfer services easier, faster and safer.

This includes any business contractors that we have partnerships with in order to support our business such as fraud prevention agencies as well as administration and technology services. We need to disclose some user information to them from time to time so that they may provide these goods and services on our behalf. Whenever we use such providers then the business contract always dictates that these businesses only use your information in connection with the services that they offer on our behalf and never for their own benefit.

Where required by law

We may disclose some personal information as is necessary and where we are required by law to do so. We may disclose necessary information to law enforcement agencies where we are legally complied to do so.

Mergers and acquisitions

In the event that PINECONE SOLUTIONS SARL was bought or was merged with another company then we may disclose some of your personal information to any prospective buyers. If we were acquired by another company, then the personal information that we hold would be viewed as one of the assets. Then the new company owner would continue to be bound by this privacy policy.

6. Data Retention

As a money transfer platform, we are obliged to keep any account information for a period of five years after the account has been closed. In some cases, for example if we had to keep information to comply with a legal enquiry, then we would need to keep the information for longer. When we remove data from our systems we always make sure that this is securely deleted.

7. Security

PINECONE SOLUTIONS SARL has a number of security measures in place in order to prevent data loss, as well as control and access to the data which we hold about our customers. Only our authorised employees and our business partners have access to your personal data and anyone that has access to it is required to abide by the rules of this privacy policy at all times.

System Security

To ensure that all customer data is kept safe, all information is held in a secure server with firewall systems, data encryption and anti-virus protection. We regularly conduct security reviews on our systems to ensure that we comply with industry standards.

Password Security

All customers will be asked to provide a password when they create an account with PINECONE SOLUTIONS SARL. Customers are responsible for keeping their password and all of their log in information safe. Customers are responsible for all of the activity which takes place on their account and we advise all customers to inform us as soon as possible if there has been a suspected data breach.

8. Customer rights

All customers have the following rights:

  • To ask us to correct any information that we hold about you if it is incorrect.
  • To ask us to erase your information if we no longer have a reason to hold it, also known as ‘the right to be forgotten’.
  • To ask us to return to you the information that you have provided us with, also known as ‘data portability’.
  • To ask us not to process your information in cases where you previously gave us your consent to process the information.
  • To ask not to be subjected to automated decision making and profiling.
  • To ask for a copy of the information that we hold about you.
  • To ask us not to process your information for any marketing purposes.

9. Changes to this privacy policy

We may make changes to this privacy policy from time to time as new features are added to the website. Any changes that we make to this privacy policy will be posted here and so please make sure that you check back to this page regularly.

Your continued use of this website following any changes will constitute your acceptance of and agreement to any changes that have been made. If you disagree with any of the terms of this privacy policy, then you may close your account with PINECONE SOLUTIONS SARL and discontinue your services with us at any time.

10. Contacting us

If you want to exercise any of your rights or if you have any questions then please get in touch with us and someone will come back to you as soon as possible.